On Tue, Jan 30, 2007 at 02:56:05AM -0800, Amit Jain wrote: >Whenever I try to create a new ticket and click on send mail, I get the >following error. > > > >Software error: > >Cant write /opt/otrs/var/log/Ticketcounter.log: at ../..//Kernel/System/Ticket/ >Number/DateChechsum.pm line 87 > > > >Please help as it is urgent.
Change the file permissions on /opt/otrs/var/log/Ticketcounter.lock so
that the webserver and also the otrs user may write to the file. A
chmod 775 /opt/otrs/var/log/Ticketcounter.log
should solve the problem.
>Amit Jain
Regards,
Christian
--
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
Fon: +49 (0) 9421 56818-0 :: Fax: +49 (0) 9421 56818-18
http://www.otrs.com/ :: Communication with success!
signature.asc
Description: Digital signature
_______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
