On Tue, Jan 30, 2007 at 03:23:16AM -0800, Amit Jain wrote: > >There is no file TicketCounter.log in /opt/otrs/var/log/
Hmm, a file called TicketCounter.log should be there. If not, your
installation is broken :(. The TicketCounter.log file is a real central
file, it should never be removed.
>Even I created manually and made it 775, but still I am getting same
>error.
Try to make it 777..., thats not the best but the quickest solution. If
the problem still occures, something really strange is going on with
your system which needs to be researched. We can help you with this
problem ofcourse, for example by loggin into your system and check the
installation. Please see our commercial support or consulting offerings
on
http://www.otrs.com/
for more information.
>Amit Jain
Kind regards,
Christian
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