On 27.11.2012 13:46, Martin Gruner wrote:
Sorry, I've missed the actual code during too many 'cvs annotate -r...'
requests, all mixed in my head. Yes, it's processed.
But, what should I do to achieve 'Company Tickets' working from LDAP groups?
We have agents in MySQL DB and all customers are in LDAP. I've saw a part of
all users, about 200 of them, in 'group_customer_user' in DB, all added at
the very same moment of time (by somebody before me seeral months ago).
The manual isn't clear here, what can I do with these groups for my goal ?
I've see that CustomerTicketOverview.pm passes *both* CustomerID and
CustomerUserID, and TicketSearch(), on CustomerUserID, calls
GroupMemberList(). So, I thought, user can see at least something in his
'company tickets'.
But I've asked a user, and user said there were always 0 tickets in that
interface. Where am I wrong?..
I cannot confirm this. TicketSearch() correctly processes CustomerID, I
even added a unit test to verify this - if an invalid CustomerID is
sent, the ticket is not found. You can see this if you print the
generated SQL string.
Regards, mg
Am 26.11.12 17:20, schrieb Vadim S. Goncharov:
Hi,
I've found that Kernel/Modules/CustomerTicketOverview.pm still calls:
CompanyTickets => {
All => {
Name => 'All',
Prio => 1000,
Search => {
CustomerID =>
[ $Self->{CustomerUserObject}->CustomerIDs( User => $Self->{UserLogin}
) ],
OrderBy => $Self->{OrderBy},
SortBy => $Self->{SortBy},
CustomerUserID => $Self->{UserID},
but TicketSearch() routine has stopped to process 'CustomerID' in rev.
1.197, it is completely ignored for years ago.
What I was actually trying to do when found this - I was trying to
make work "My Company Tickets" feature. The intuitive way of setting
"company" field to group borrowed from LDAP group:
[ 'UserCustomerID', 'CustomerID', 'mail', 1, 1, 'var', '', 0 ],
[ 'UserCustomerIDs', 'CustomerIDs', 'ou', 1, 1, 'var', '', 0 ],
didn't work...
--
Vadim Goncharov <[email protected]> RU-Center
NET Department http://www.nic.ru
NET-SYS Group phone:+7(495)737-7646 (ext.4019)
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