On 25 January 2011 14:46, Matthew Somerville <[email protected]> wrote:
> On 25/01/2011 14:26, Seb Bacon wrote:
>>
>> There's been discussion recently about adding new categorisation tags
>> to reports; why don't we offer to add a "potholes" tag especially for
>> Glasgow Council so the right team gets the information as soon as
>> possible?!
>
> I'm not sure what you mean - if the user selects Potholes as the category
> (which they can do anywhere, not just Glasgow), then the message to the
> council already includes that information, yes. New tags you refer to were
> about report status, beyond just open and fixed.
>
> All reports ask the recipient to get in touch if there's a better place to
> send the report; someone at Glasgow did at some point last year, and as far
> as I'm aware, didn't tell us to change what we are currently doing.

That's what I mean -- any kind of metadata that allows reports for
specific kinds of problems to be routed to specific addresses.  Can
the software do that already?

Seb

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