Mr. Coleman and Mr. Achtenberg, It is a shame that you both have had such dissapointing experience.
I, on the other hand, have had an opposite experience. However, I did pony up the very small sum to become a partner after being treated extremly well by Lynn Rockburn. And any elementary questions I found on my own. You know, the whole RT*M thing. Matter of fact, all of the Mitel (e-smith) folks have been nothing but professional, corteous and certainly not arrogant. I am proud to be an authorized Mitel partner and am very happy. And certainly enjoy the benefits of partnership. If you like and find value in the product, support the cau$e. Steve Lewis At 07:16 AM 1/24/02 -0700, you wrote: >Jeff, I got the same treatment when I was brand new to SME and simply >asked if it used Squid. Instead of saying yes I got an arrogant lecture >on Mitel only giving support to registered users who pay. I didn't think >my question was really a support issue but more a feature inquiry. The >tone of the message really turned me off to Mitel's support department. I >love their produce but they really need to work on user relations and stop >alienating them. > >-----Original Message----- >From: Jeff Coleman [mailto:[EMAIL PROTECTED]] >Sent: Thursday, January 24, 2002 3:45 AM >To: 'Gordon Rowell' >Cc: [EMAIL PROTECTED] >Subject: RE: [e-smith-devinfo] 5.1 RC or Gold? > > >Gordon, > >I am surprised at the tone of your messages. If you are implying that >the $500 registration fee for becoming a Partner is what it takes to >have good communications I am surprised. > >No one has put any pressure on you to perform, merely to communicate. > >And along the communications line I have an email from your sales >representative Lynn Rockburn that is over a month old indicating she >would call me in a few days to follow up on my interest in becoming a >Mitel Partner. I proactively contacted Mitel and Mitel has let the >issue flounder. > >IMHO, devinfo is not the place for flames and counseling. I made a >polite inquiry as to progress and do not deserve a lecture on Mitel's >corporate monetary issues in return. Part of becoming a Partner with a >company is the belief that you will be treated as one. > >Thank you for taking the time away from development to tell me about >your Partner programs. Please feel no further obligation to do so as I >have already been ignored while trying to evaluate joining the Partner >program. > >Respectfully, > >-Jeff Coleman > >-----Original Message----- >From: Gordon Rowell [mailto:[EMAIL PROTECTED]] >Sent: Thursday, January 24, 2002 7:01 PM >To: Jeff Coleman >Cc: [EMAIL PROTECTED] >Subject: Re: [e-smith-devinfo] 5.1 RC or Gold? > > >On Wed, Jan 23, 2002 at 05:05:14PM -0700, Jeff Coleman ><[EMAIL PROTECTED]> wrote: > > [...] > > Do you good folks at Mitel want to comment on the release of RC1 or a > > Gold version? I know there are many issues involved but some of us in > > the user community are also waiting to make decisions based upon >release > > status. > > [...] > > >Additionally quoted from a response to Stewart Evans: > > >As you are no doubt aware, we provide support to our authorised >partners > >and their registered customers. If you would like to influence our > >release timetable, you might like to consider becoming a partner. > > >If you have a commercial requirement for a gold release, I would like >to suggest you contact one of our authorized partners to register your >server. Our partners will, quite naturally, have first access to our >releases and you will also have access to the benefits of ServiceLink. > >If you are installing SME Servers for your clients, you might like >to consider becoming a partner yourself to our mutual benefit. >Registered servers fund further development. > >Thanks, > >Gordon > >-- > Gordon Rowell [EMAIL PROTECTED] > VP Engineering > Network Server Solutions Group http://www.e-smith.com > Mitel Networks Corporation http://www.mitel.com > > >-- >Please report bugs to [EMAIL PROTECTED] >Please mail [EMAIL PROTECTED] (only) to discuss security issues >Support for registered customers and partners to [EMAIL PROTECTED] >To unsubscribe, e-mail: [EMAIL PROTECTED] >For additional commands, e-mail: [EMAIL PROTECTED] >Archives by mail and http://www.mail-archive.com/devinfo%40lists.e-smith.org > >-- >Please report bugs to [EMAIL PROTECTED] >Please mail [EMAIL PROTECTED] (only) to discuss security issues >Support for registered customers and partners to [EMAIL PROTECTED] >To unsubscribe, e-mail: [EMAIL PROTECTED] >For additional commands, e-mail: [EMAIL PROTECTED] >Archives by mail and http://www.mail-archive.com/devinfo%40lists.e-smith.org Steven D. Lewis Absolute Net Tech t: 501.251.9944 f: 501.251.9945 ---------- Outgoing mail is Virus Free ----------- Checked by Trend Micro vscan version v3.1 (http://www.antivirus.com/), , engine version v5.300-0130, pattern version 197 with 44807 patterns -- Please report bugs to [EMAIL PROTECTED] Please mail [EMAIL PROTECTED] (only) to discuss security issues Support for registered customers and partners to [EMAIL PROTECTED] To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED] Archives by mail and http://www.mail-archive.com/devinfo%40lists.e-smith.org
