On Thu, 31 Jan 2002, Darrell May wrote:
> It has been my experience that Mitel's current position is typically to not > respond to any bug submitted by a unpaid customer. In my own personal > experience I've submited a _few_ bug reports and it is common to never > receive anything but the automated reply. We do not provide support to non-paying customers. But we do respond to bug reports, wherever they originate - by investigating the reported problem. If necessary, we ask for further information. If a bug is confirmed, we start the process of documenting and rectifying the problem. Note that bug fixes compete for engineering resources with new product features. The priorities are determined by the needs of Mitel's (paying) customers. We do not promise to fix all reported bugs (but I think that you'll find that our record is good). Note especially that during beta testing, we do not publish a known bugs list and we do not issue updates. In general, we find that bug reports from beta testers are usually well documented, so we are less likely to require followup to gather additional information. Moreover, if an issue arising from beta test is being discussed on devinfo, it doesn't get followed up on by the support team which monitors [EMAIL PROTECTED] > Having said the above, I must state that on a few occassions Charlie has > replied directly to me and has even issued the fix for me to beta test. > These instances have been _very_much_appreciated :->>>> The only comment I > am making is for the most part, this does not happen. You don't know that. You only know what your experience has been. I hope that this clarifies things. If you wish to follow up on any particular bug report which you have made, please follow the instructions which were included in the automated response you received when first reporting the bug. Regards -- Charlie Brady [EMAIL PROTECTED] Lead Product Developer Network Server Solutions Group http://www.e-smith.com/ Mitel Networks Corporation http://www.mitel.com/ Phone: +1 (613) 368 4376 or 564 8000 Fax: +1 (613) 564 7739 -- Please report bugs to [EMAIL PROTECTED] Please mail [EMAIL PROTECTED] (only) to discuss security issues Support for registered customers and partners to [EMAIL PROTECTED] To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED] Archives by mail and http://www.mail-archive.com/devinfo%40lists.e-smith.org
