One thing that I'm not clear on... When looking for "24 hour support" are we
talking systems maintenance people, or are we talking phone support?
(Keeping in mind that 99% of the time, when the system breaks, the phone guy
is powerless except to page the appropriate person. And emergency contact
information is on the website, is it not?)
----- Original Message -----
From: <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Saturday, September 23, 2000 8:47 PM
Subject: Re: OpenSRS Support - Comments Anyone?
>
> Also, from some of the other posts I have read, many people seem to think
> that the ones who work on the weekend *or* overnite (remember there is
> currently no support overnite either) are also the same ones who work
> during the day on the weekdays. I'm not sure where this thinking comes
> from but the way this works in business is your hire different people to
> work the different shifts.
>
>
