Hello Adam,
> People should also be careful putting words like "funds" in quotation marks,
> or making statements like "or even make a profit" followed by smilies,
> implying that OpenSRS aren't making a profit. If Tucows aren't making a
> profit out of OpenSRS, my granny's a wrestler.
I was not implying anything other than we do not know. Being that we have zero
access to their financial documents, they may or may not be making a profit as of
now. You do not know how much was initially invested to get this started, you do
not know exactly what their fixed costs are, you do not know how much they are
spending on marketing and advertising. Soooooo because they are making $4 per
domain year does not imply that they are making a profit. It simply means they
have the potential for profit.
> > It is if it serves no purpose. What would be the point of having the 24/7
> > coverage if it only gets used once or twice a month? (at the times not
> > currently covered)
> >
> How do you know it will only be used once or twice a month?
I don't know. The point is we should find out first before assuming that 24/7
support is needed. As dnsadmin pointed out a survey might be in order.
> Ok, well here's a need - Scott Allan posted an excerpt from the docs here
> last Wednesday (17th) about .*.uk transfers, saying that enquiries should be
> sent to support - "So, you can contact support and we will do it manually."
> Which I did, the same day. This is the Monday afterwards, and I still haven't
> received a reply, bar the automated ticketing system.
If this is a common occurance then you would be right that they need to provide
more support. Me thinks a survey would help sort this out ;) As I have clearly
stated I am not opposing the idea of more support. I am opposing the idea of more
support for no justifiable reason.
> Maybe we shouldn't be asking for 24/7 support - maybe we should be asking
> that OpenSRS follow through on their current support promises of 24 hours
> during the week and 48 hours at the weekend. I'm not going to go into attack
> mode here, because OpenSRS are no doubt under pressure with the transfer
> offer.
True!
> I also hope that the slowness to respond to my support and transfer requests
> actually does stem from the transfer offer, and not my frankness on this
> list...
that would not be a good thing .... ;(
and also not in the spirite of an open discussion forum
later
David
--
Systematic Software
[EMAIL PROTECTED]
(513) 241 3331 ext. 9
http://www.systware.com
