Hello,
> As the number of domains registered "increase" so does the availability of
> funds to have a 24x7 noc with front line technical support.
Not exactly true. You do not know their business plan thus you do not know
their plans for all the "funds" that they have. They may decide to purchase
more servers, bandwidth, get more programmers, more Advertisements, a bigger
office, or even make a profit ;). We do not know anything, so people should be
careful with making assumptions and then passing them off as truths.
> How many web hosting companies here, with 3,000 domains manage to have a
> 24x7 noc, and their monthly sales is somewhere around $90000 (assuming
> $30/hosting account)
OpenSRS is not a hosting company so that is a shady comparison. For one the
gross money being made is completely different
Hosting: 3000 domains at $20/mo = 3000 * 20 * 12 = $720 000/year
OpenSRS 3000 domains at $10/year = 3000 * 10 = $30 000/year
very big difference.
> With that type of monthly margin, asking for 24x7 front-line support isn't
> unreasonable.
It is if it serves no purpose. What would be the point of having the 24/7
coverage if it only gets used once or twice a month? (at the times not
currently covered)
> Yes. However, if they register 200 domains, 2000 domains, or 20,000 domains
> -- the infrastructure should change, eventhough their margin "per domain"
> remains the same.
That is a true statement in general. But I am not sure how that supports the
idea of getting 24/7 support. My perspective is very simple. If there is a
*need* for 24/7 support then I think OpenSRS should get it. If not then just
because they are getting more business does not lead to any logical conclusion
that since *it seems like they can afford it* they should.
I believe this discussion should be focused on proving such a need as opposed
to worrying about OpenSRS's finances. I am positive if they felt it was
necessary we would not be having this discussion ;)
later
David
--
Systematic Software
[EMAIL PROTECTED]
(513) 241 3331 ext. 9
http://www.systware.com
