At 6/17/01 8:39 AM, ezgoing wrote:
>It just does not make good business sense to try and force a client to stay
>with you if they are trying to leave. It just creates negative goodwill.
>Most will pay the ransom of one year and then leave anyway. They will then
>warn everybody around them not to use your company.
Agreed. If someone wants to leave my service, I don't want him forced to
stay, because:
a) it's not an ethical business practice and creates bad word-of-mouth;
b) angry customers are a pain in the ass.
--
Robert L Mathews, Tiger Technologies
