Like William, I thought this decision had already been made to allow
transfers past the expiration date.
It just does not make good business sense to try and force a client to stay
with you if they are trying to leave. It just creates negative goodwill.
Most will pay the ransom of one year and then leave anyway. They will then
warn everybody around them not to use your company.
Network Solutions and Register.com are both prime examples of companies that
are constantly being bad mouthed because of their policies that restrict
their customers.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Charles Daminato
Sent: Sunday, June 17, 2001 8:17 AM
To: Doug Sisk
Cc: Discuss-List@Opensrs. Org
Subject: Re: NSI Domains Held Hostage!
Well, after living in this thread I have to re-explain myself.
IF NSI is holding the domain "hostage" by not allowing it to transfer past
day 0, then so is OpenSRS. If this is anticompetitive (or anti-consumer)
then we ourselves must revisit our policy (we're in process, as pointed
out by William Walsh) and make sure we're doing the best for the
customers, the market, and our own business.
Charles Daminato
TUCOWS Product Manager
[EMAIL PROTECTED]
On Sun, 17 Jun 2001, Doug Sisk wrote:
> I would.
>
> It's at a minimum anti-consumer. A stupid policy like this only serves
> to piss-off your customers.
>
> Why do you think everyone is leaving Network Solutions in droves?
>
> Doug
>
> Charles Daminato wrote:
> >
> > I wouldn't call this holding the domain hostage - OpenSRS does not allow
> > tranfers past day 0 either (we put the domain on hold). Not to say that
> > what NSI is doing is right (it's a rather abrupt change from their older
> > policy), but afaik they aren't doing anything illegal or anticompetitive
> > (if they were, then we would be as well *ick*)
> >
> > Charles Daminato
> > TUCOWS Product Manager
> > [EMAIL PROTECTED]
> >
> > On 15 Jun 2001, Loren Stocker wrote:
> >
> > > Dear All,
> > >
> > > We've been had.
> > >
> > > Suddenly and without warning NSI has changed their policy and now
denies
> > > domain transfers if a domain is as much as 1-day past due.
> > >
> > > Is anyone aware of any legal action taken to force NSI to release our
domains?
> > > --- Please I don't want to hear from those who enjoy telling us we
should have
> > > acted sooner!
> > >
> > > The fact is that NSI has WAIVED whatever administrative rights they
have by
> > > their long standing policy of non-enforcement. They can, as I
understand,
> > > provide notice and -- subsequently -- enforce the policy. The problem
is the
> > > abrupt change. We must now either endure or fight. I don't believe NSI
has
> > > either the ethical or legal right to force us to pay high fees for bad
> > > service. I want out.
> > >
> > > Does anyone else have a problem with this action? I'm going to fight
this and
> > > the more backlash I can give them the better. Anyone else on board?
> > >
> > > Best Regards, Loren
> > >
> > >
>
