>From my point of view - The email address isn't a huge problem - but not the TECH contact email address - I would prefer to be able to choose a sales oriented address... - If someone needs to contact the registrar(reseller), I would prefer to have this handled by someone with a sales/customer oriented focus rather than "It's Broken - How can I fixit" viewpoint... - that way the customer or prospective customer can be managed through their inquiry/problem.
That implies making the email address more of a free-form field (with email format restrictions of course.... ) Len Thomson L.A. Consulting Ltd Auckland New Zealand ----- Original Message ----- From: "ST" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, October 24, 2001 11:18 AM Subject: RE: Reseller Whois information Good point Derek! How can any fields be required if you can opt out of all of them? As far as putting invalid contact info, it doesn't do much to instill customer confidence when they try, unsuccessfully, to contact you. I absolutely don't want our phone number included, but I don't mind the e-mail address. However, I'd rather have neither, and just have the company name, a short message/description, and the URL. If someone has a question, they should at least go to our site first to see if the info is there, and then contact us through our support center, like the rest of our customers. If the e-mail is included, we'll get a lot more spam. I'm sure some people just parse any e-mail address they find in the whois records, regardless of which contact it is. ST -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Derek J. Balling Sent: Tuesday, October 23, 2001 1:58 PM To: [EMAIL PROTECTED] Subject: Reseller Whois information Why is phone a required field? I'm more than happy to give people an e-mail address to use to contact me (as an RSP), but since the average "customer" for me is "Friends and Family", I don't see any real value in putting a phone number there. If the entire "Reseller information" bit is optional anyway, there's no reason to have required fields at all (Except maybe the business name, since it'd be pointless without it). If I have to choose between "provide too much info" and "provide no info", I'm going to choose none, and that's not the most useful way to use the system. Make phone and e-mail optional (or, alternatively, say that "to be useful", either phone _OR_ email _OR_ URL must be listed) D -- +---------------------+-----------------------------------------+ | [EMAIL PROTECTED] | "Thou art the ruins of the noblest man | | Derek J. Balling | That ever lived in the tide of times. | | | Woe to the hand that shed this costly | | | blood" - Julius Caesar Act 3, Scene 1 | +---------------------+-----------------------------------------+
