Hi Gordon Thank you, that is very useful
Yes I have the same opinion as you on this; I was quite surprised to have so much trouble from a company this large (whose name starts in 'V' and ends in 'IO'). Most companies we have dealt with have been very professional in releasing domains instantly and I have never known a wait this long. As I said, I have been quite polite about it with them on the telephone but we do need to get this moving. The client is starting to think this is our fault which is quite unfair on us. I just get the feeling this might be related to policy by the uncomfortable pauses when talking to the support guy so I'll pursue the direct option you have provided. Best regards Nick Managing Director e3internet http://www.e3internet.com -----Original Message----- From: Gordon Hudson [mailto:[EMAIL PROTECTED] Sent: Monday, December 13, 2004 6:15 PM To: Nick Wilsdon; [EMAIL PROTECTED] Subject: Re: IPS tag change delays - guidelines? > I was wondering if there were any guidelines for the amount of time you > must reasonably wait for an IPS tag change to be undertaken by a losing > registrar? > > We have so far been waiting 5 days for one to be conducted, with no end > in sight as yet. We all know this is a very simple procedure but their > support department say this can be 'weeks'? In my experience there are two sorts of tag holder. 1. Those who change the tag almost instantly, as soon as they have verified the persons identity. 2. Those who sit on them and make life as uncomfortable as possible in the mean time. There are far fewer in category 2 these days because the domain owner can go to nominet and get the tag changed for #15 plus VAT. Here is the page from the Nominet web site: http://www.nominet.org.uk/MakingChangesToYourDomainName/ChangingYourRegi strationAgentisp/ You can direct your customer there and this will bypass the current tag holder. Because this mechanism exists there are no real guidelines other than the tag holders contract with Nominet. My view on transfers out is that if the person is no longer going to be a customer we need to offload them as quickly as possible to reduce our costs. I don;t understand companies who sit on these issues. I remember one very large tag holder who only had one person authorised to do transfers. When he went off for three weeks they just piled them up on his desk and it took weeks to sort it all out. Regards Gordon Hudson Hostroute.com Ltd www.hostroute.net ------------------------------------------------ --- Incoming mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.804 / Virus Database: 546 - Release Date: 30/11/2004 --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.804 / Virus Database: 546 - Release Date: 30/11/2004
