Sounds like you're talking project management as well as team collaboration.

"mishmash of email, a document storage tool
and a wiki, there is a lot of waste, redundancies and inconsistencies in the
process"

You probably need an intranet with collaboration tools. I don't want to
sound like a plug for m$... We use sharepoint 2003 and in the process of
migrating to SharePoint 2007.

They have come out with some awesome project management templates that might
assist in removing inconsistencies/redundancies in your process.

http://technet.microsoft.com/en-us/windowsserver/sharepoint/bb407286.aspx
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