What people tell they do & What people actually do = completely different
Listen to your customer. Get him involved. But even better, see him use a product/website/... Give him simple tasks. Ask him to describe what he's doing. Pay attention to the underlying issues; if he/she wants a faster horse, you don't have to build or find a faster horse. Extraction: you now know they want to go faster Your customer won't bring the solution, but he can point out some key-issues. That is, if you're a "good" listener ; K. ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
