Hi all, I am currently the tech writer for a team that develops several products that are used internally within the company. Traditionally, these have only had a command-line interface. Recently, though, they have started developing GUI front-ends for these systems.
As a wannabe IxDer, I have used my position to give feedback on what they have built, in an attempt to improve usability. But now (after I suggested it to him), my boss wants me to take a more active role earlier on in the development process, instead of pointing out things to be fixed after the fact. So my question to you is this. Where to start? What are the things I can do *right now* that will have the greatest positive impact for the effort I will be putting in? Should we do usability testing to find immediate pain points that can be fixed? Or should we do some deeper user research that will better inform all subsequent design and development? Or should I concentrate on getting things fixed that I already *know* need fixing (without any testing to tell me so)? What would *you* do? Thanks in advance, -- Martin Polley Technical writer, etc. +972 52 3864280 Calendar—<http://capcloud.com/calendar> Site—<http://capcloud.com/> ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
