Hi Itamar,

I do recommend taking a look at a previous thread...
>

Thanks for the link. But that thread seems to deal more with how to sell the
idea of design. Here, they are already sold (thankfully). I need to decide
what to do first to have the maximum impact (low hanging fruit, etc.).

They have worked with people from a central Human Factors Engineers group in
the past, so they have certain expectations that I will have to contend
with. For example, they are used to getting mockups of flows in PowerPoint.
So the idea of having some kind of prototype to show to stakeholders is
already there.

I guess I need to steer them toward using more appropriate tools (maybe
Visio instead of PPT at this stage; not ideal but better). And also try to
convince them of the value of putting mockups/prototypes in front of actual
users as well as stakeholders.

Any other ideas?

Thanks,

Martin
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