Gilberto:

I know I should keep my mouth shut here but your comments are not fair and
(at least this late at night) rather infuriating. 

If you cannot see the arrogance and ignorance of a comments like 

"I could write a whole book about why usability test and focus groups are
bad for you and your customers but I wont" 

or 

"the reason why UCD have so much weight today is because there are a lot of
academics who don't know how to actually design (i.e. making a > decision)
so they need to take it into a process"

then there is no point in wasting time in trying to convince you.

I will let Jared defend himself if he chooses to but IMO for you to suggest
that he is unprofessional or that his contributions are without value is
ridiculous.

If these types of comments are your idea of a 'constructive discussion with
a flow and exchange of ideas' you are operating in a reality that is far
from the one I experience.

There are basic standards of critical thinking that professionals should
adhere to. The comments that Jared responded to are far below that level.

Don't bother replying to me because I am out of this conversation. 

Best,

Charlie

============================
Charles B. Kreitzberg, Ph.D.
CEO, Cognetics Corporation
============================

-----Original Message-----
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of
Gilberto Medrano
Sent: Wednesday, September 16, 2009 11:13 PM
To: Jared Spool
Cc: Thomas Petersen; disc...@ixda.org
Subject: Re: [IxDA Discuss] What are your principles for making digital
products/services

@Jared:  you mentioned "value" and "arrogance", and yet I don't find your
last 2 entries as adding much value or being less arrogant.  How much Thomas
charges for his work shouldn't be a criteria to weigh the value of his
ideas, nor is it your business or mine.

What was your contribution in those two entries?  Somebody has a different
opinion than yours, and that is fine, deal with it like a professional,
share your thoughts if you have the time and are willing, and avoid
pointless sarcasm.  If you don't have anything better to say, don't say
anything at all and save us the time.  It's been a fair, constructive
discussion so far.  Let's allow the flow and exchange of ideas instead of
blocking it with our own egos.

Gilberto



On Wed, Sep 16, 2009 at 11:17 AM, Jared Spool <jsp...@uie.com> wrote:

>
> On Sep 14, 2009, at 1:46 PM, Thomas Petersen wrote:
>
>  I could write a whole book about why usability test and focus groups
>> are bad for you and your customers but I wont.
>>
>
> Wow. Someone has been doubling up on their arrogance pills today, haven't
> they?
>
>
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