Todd, I do want to add that I do agree with you completely, though, about how Remedy and its many competitors are absolute garbage when it comes to user interfaces. I'd like to add most CMS applications to that list as well.
I also agree with your point here: "This is a methodology issue, not an issue with usability testing. If that's how your testing is done then change it. If you don't like the way it's conducted, then change it. It's up to you." It really is the process that is the problem, not usability testing (which is different than UCD, by the way, for those of you that seem to be using them interchangeably). If you don't have a process in place to make use of the testing results, then of course the testing itself is a waste of time. You need to PLAN for usability testing at the beginning of a project. It isn't something you can tack on at some point and expect it to improve your application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=46278 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... disc...@ixda.org Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
