Hi Liou, "Getting to Yes: Negotiating Agreement without Giving In" is invaluable when it comes to asking questions in a way that helps you discover what you don't know to ask about and understand more about the interviewee to ask relevant questions.
It's not an IXD/UXD focused book, but I recommend it to anyone new to the IXD profession as it helps you learn how to more effectively communicate with anyone, and especially in situations where you need to ask objective, open questions in a non-leading way that puts the interviewee at ease. Available on Amazon or most local bookstores... http://www.amazon.com/gp/product/0140157352?ie=UTF8&tag=katwal-20&linkCode=as2&camp=1789&creative=390957&creativeASIN=0140157352 It's also very handy when you have interviewees who are not talkative or who are combative/defensive. It's useful beyond interviewing and will help you in project negotiations, tense customer situations, and even at home with family, friends, and children. Good luck! Kate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=47332 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... disc...@ixda.org Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
