Betsy, Unless your mom does IT, you should treat it like a "black box" - you get & prep a replacement system and send it to her, she ships you her old system so you can save her data and do a remote restore. You're going to be the family SysAdmin, and when it comes to remote systems think in big simple chunks.
You might want to give her a linux based system that is less likely to need maintenance, and will allow you to do remote admin easily. Let your mom stay in her comfort zone, shipping is easy. - Ed On Fri, Aug 16, 2013 at 10:00 PM, Betsy Schwartz <[email protected]> wrote: > My mother's computer was compromised. She installed what I suspect was > probably malware, thinking she was installing anti-virus software, and I > think she may have done business with scammers. She caught on, but it was > too late. > > I would like to give her the name of someone with some expertise, who can > do a very thorough disinfection job, and possibly do a deep reformat and > reinstall. > > Mom's in in Central Philadelphia. She's already cancelled her credit > cards and changed her bank account and is not entering the new information > online, and I urged her to report it to the police. (the PC person could > possibly help sort out what info to provide, also) > > thanks Betsy > > _______________________________________________ > Discuss mailing list > [email protected] > https://lists.lopsa.org/cgi-bin/mailman/listinfo/discuss > This list provided by the League of Professional System Administrators > http://lopsa.org/ > >
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