toby10, European legislation and consumer practice is apparently very different to what pertains in the USA. The dealer's behaviour was in no way reasonable or correct. The OP made an offer to the dealer: "Thank you for your proposal to send me a Smart Radio in compensation of the damage. I accept your offer ON CONDITION that you also send me back my faulty Squeezebox Touch". That is a clear offer. If the dealer chose not to accept it, then he should behave accordingly.
The fact that German and French were the languages in use here may have something to do with the cockup. No doubt Google Translate, or whatever means of translation was used, caused misunderstanding and confusion. Nevertheless, the OP is due his Touch back...whether he gets it or not is another matter. tikavista, I'd suggest you get on to one of the German Consumer agencies and see if they will do anything for you, by way of contacting Deltatecc and attempting to get an equitable resolution. ------------------------------------------------------------------------ kesey's Profile: http://forums.slimdevices.com/member.php?userid=10786 View this thread: http://forums.slimdevices.com/showthread.php?t=98825 _______________________________________________ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/discuss
