"your mileage may vary", but I have had horrible experiences with HP technical support. Dell support, surprisingly (to me, anyway) - has been excellent.
To me, a server is a server is a server-- suns, dells, hp's all offer basically the same thing (ilo, ilom, drac, whatever) - and once you get a server configured and running then well, it's all good. Until it breaks, and you need diagnosis and potential repair of mobo/disk/controller/whatever. Historically, we have preferred the sun servers mostly because we're a .EDU and have received really excellent discounts. But we, like all the other .EDU's, are now being forced to re-evaluate what we purchase because Oracle is doing everything in their power to turn away the formerly loyal sun customers. We've been acquiring dells so far, and are pleased. --------------------------------------------------------------------- Kent C. Brodie Department of Physiology (and) Human and Molecular Genetics Center Medical College of Wisconsin [email protected] +1 414 955 8590 From: [email protected] [mailto:[email protected]] On Behalf Of Justin Ellison Sent: Tuesday, August 24, 2010 9:31 AM To: LOPSA Discuss List Subject: [lopsa-discuss] Dell vs HP in our Data Center We're looking to phase out our Sparc-based systems with x86 and Linux. At the same time, we're moving from a few larger systems to a bunch more 1U systems. I've got a fair amount of experience with Dell's PowerEdge systems. We have very good reps, and have had very good experience with their support response times. The hardware and the performance of that hardware has been excellent as well. OpenManage is nice, but their DRAC's have been flaky at times. HP is trying hard to get their foot in the door. I have no experience with their hardware in the last 10 years, but their iLOM and Insight stuff looks pretty cool. Does anyone have any pros/cons when comparing the two vendors? Anything to watch out for? Thanks, Justin
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