On 2010-08-31 at 16:40 -0400, Cat Okita wrote:
> Further, while I'm not particularly a fan of outsourcing, that's exactly
> what folk are doing with cloud services like Gmail, iTunes, iMac, yada, 
> yada -- with the crucial difference that you're just SOL if they decide to
> give up and go away.  TNSTASFL after all.

*cough*

Speaking for myself, not my employer, but:

If you're paying for "Google Apps for your Domain", then you have an
enforceable business contract.  If you're using the free @gmail service,
then you don't, but using the latter to disparage the former is
diversionary.

The other part is to look at what the rollback and termination options
are before going into something.  Some companies are better than others
about this, but the Data Liberation Front at Google is specifically
about making sure you can get your data back out and be free to leave.
http://www.dataliberation.org/

Sure, in the short term, users will bias towards the providers who don't
let them leave, but in the longer term, users will (hopefully) learn to
value ability-to-leave and look for it.

-Phil
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