Hi daniel. Sun already has the technology to bind various forums into a single
cohesive hole, while making the interface for each look entirely independant.
That means while the user is sending info off to a Writer forum, the only thing
in the e-mail that changes is the subject line that includes "Users: Writer:"
and then the rest of the subject line. I think this would be great because it
would keep all the users group e-mails collected, and at the same time keep
them all organized according to the component, and! It would allow the support
team to simply sort their e-mail by subject and jump directly to what they can
do, versus trying to guess at the subject line.
Hey. Can someone get on the OOo executive get on the horn, and see if we can
borrow sun's collab.net for mail server software? :D I think it would be a
great alternative.
Rigel
--- Daniel Carrera <[EMAIL PROTECTED]> wrote:
> Steve Kopischke wrote:
>
> > I believe this happens because the network of individuals has little in
> > the way of recognition
>
> Can you think of any idea to improve the ammount of recognition volunteers
> get?
>
> Let's forget about details like feasibility and practicality. Let's just
> brainstorm some ideas for a moment.
>
> Let's see... maybe if we had a way to get users ("customers") to rate the
> help they got in terms of knowledge, helpfullness and friendliness. And we
> had hall of fame for the top support people on the list.
>
> At OOoAuthors we have a simple, but good, recognition system. Each chapter
> has a list of contributors. And the "lead" contributor for the chapter is
> listed on another line as the maintainer. The maintainer also gets final
> say on what goes into the chapter. So they can be dictators of their own
> little realm. :) We've also experimented with a news box, where we
> announce when a chapter gets published. We don't do that much anymore, but
> are rather sticking to email-based announcements.
>
> Okay, these things can't be directly applied to the users list. But it
> might be food for thought.
>
> Here's another thought (again, reality aside):
>
> Have several support lists, for several categories. For example:
> installation, writer, calc, draw, impress, base and other.
>
> Each volunteer subscribes to the lists he feels he can help in. Now, if we
> just manage to get emails properly directed to the right list, we will
> reduce the volume each person has to deal with, and increase the list
> relevance. So how do we distribute emails like that?
>
> We can use a web-based support form. The 'customer' selects a component
> from a list and types in his email and the support question. Then a
> program would email the appropriate list, CC the user, and add the user's
> email to the 'Reply-To' field.
>
> Okay, this doesn't address the "recognition" part. But it would address
> the volume problem. It could also, potentially, improve the over-all
> atmosphere of the list, by making the contents more relevant.
>
> Cheers,
> --
> Daniel Carrera | I don't want it perfect,
> Join OOoAuthors today! | I want it Tuesday.
> http://oooauthors.org |
>
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