Oh! Traffic is the problem! Oh :) I thought it was more a matter of the help staff sifting through and finding what was relevant to theme and what wasn't.
If it's over-crowding, then sure, setup extra lists, and the support team can sign up for the lists that work for them Another idea is to actualy take some of the most important issues posed to the users list(s), as it may come out in the future, and post the solutions on a web page seperate from the users list itself. That way when a user goes to enter a help request, the CGI script on the page for the submission form, could scan the form text, find keywords, and submit helpful solutions to the user, using subject lines, and then when they click one a new page comes up that they could add to their favorites, Votes could be tallied for how important it would be to add that solution to the "how to" section of the OOo helpfile. Just an idea to toss back. It's probably more work than its worth :( I hope you consider it anyway. Rigel --- Daniel Carrera <[EMAIL PROTECTED]> wrote: > Rigel wrote: > > > If we had individual e-mail addresses for individual components, we could > > easily juggle them all that way. When they get sent to the server, it > changes > > the subject line to fit the address the e-mail was directed to, ex: > > [EMAIL PROTECTED], or [EMAIL PROTECTED] etc, and instead of creating > > different mailing lists, the mail mailman, simply takes the e-mail and > says. > > Hmm. the e-mail is going here. Okay. Let's change the subject line to > > "Users.Writer (subject line)" and then shuffle it off to the > > users@openoffice.org list, or something like that. > > Having them all go to users@ would not aleviate the traffic problem. > > Cheers, > -- > Daniel Carrera | I don't want it perfect, > Join OOoAuthors today! | I want it Tuesday. > http://oooauthors.org | > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [EMAIL PROTECTED] > For additional commands, e-mail: [EMAIL PROTECTED] > > ______________________________________________________________________ Post your free ad now! http://personals.yahoo.ca --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
