Hi there!
Robert Derman wrote:
M. Fioretti wrote:
[...]
Amen Marco! I have always despised Issuezill, and I think nearly
everyone who is not a hardcore computer nerd does. It is just FAR to
difficult for any newbies!
Well, maybe issuezilla is too difficult for "newbies" but an email with
just the subject "It does not work fix it" and no text at all to a
mailing list is well just too simple for a developer. The "newbie" user
is not the typical user of issuezilla typical users of issuezilla are
developers, people doing QA, people doing documentation, people doing UX
work etc., etc. that is people which organise and priorize their work
and communication around OOo and those need clear descriptions about
problems and features and they do need just a set of background
information about things etc. pp., which might be seen excess of
information to others not being involved with that work. In order to do
this, to organise the work and communication of those stakeholders
unfortunatly something that looks a little a bit to complicated for
"newbies" is needed.
Those feeling uncomfortable with reporting problems and/or feature
wishes in issuezilla have always still the possibility to talk on the
users or native-lang-users mailing lists and try to find someone being
more involved with QA or UX work on OOo to move that problem or feature
wish to issuezilla.
Kind regards,
Bernd Eilers
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