Hi,

On 11 May 2013 22:58, Shai Berger <s...@platonix.com> wrote:

> In
> other communities, I have usually seen "needsinfo" as a ticket state,
> rather
> than a reason for closing; such tickets are then closed later, if enough
> time
> has passed and no further info is received.
>

To me that's just giving false hope for people viewing that ticket. If the
ticket is open, there's a reasonable expectation that there is some action
you can take to make it progress, but you most likely you can't as only the
reporter has the needed info. For bugs, "needsinfo" is almost identical to
"cannot reproduce" (aka "worksforme") and I can't think of a reason to keep
such a bug open.

Of course, there are people who will take everything personal. Even if it's
getting your ticket closed by a stranger on a public bug tracker.

-- 
Łukasz Rekucki

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