On 7/8/06, Iain Duncan <[EMAIL PROTECTED]> wrote:
> Sorry, what is SLA?

Service Level Agreement.

In its most basic form, a written document that specifies a bare
minimum level of reliability (e.g., "99.99% uptime, support response
within thirty minutes") and specifies penalties if they fail to
provide it.

-- 
"May the forces of evil become confused on the way to your house."
  -- George Carlin

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