The perfect link to refer these users to:

http://www.catb.org/~esr/faqs/smart-questions.html

(props to harryr for finding this)

On Mon, Jun 20, 2011 at 10:32 PM, Shawn Milochik <sh...@milochik.com> wrote:

> Is it just me or are we having a sudden spurt of e-mail that goes like
> this:
>
>    Q: How do I <something vague>
>    A: You do X.
>
>    Q: How do I do X?
>    A: You use Y.
>
>    Q: How do I use Y?
>
> I'm convinced that these people are either trolls or inherently
> "un-helpable," unless you want to write their code for them.
>
> In either case I think the only sane response is to completely ignore these
> people as soon as this pattern emerges, because it's an utter waste of the
> time we could be using to help others -- the reason we're on this list in
> the first place.
>
> Also, ignoring them is probably the only way to discourage repeat offences.
>
> Shawn
>
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