On Nov 29, 5:52 pm, Atamert Ölçgen <mu...@muhuk.com> wrote: > On Saturday 28 November 2009 07:28:27 digicase wrote:> I am sad to report > this, as up until now I had complete faith and > > trust in them. That has been lost over the past few days. Support were > > not transparent, status updates rare and vague. > > I have been following web44 issues from RSS and it sure has taken much longer > than other instances. Sorry about what you've been through, I would gone mad > if something like that had happened to me. I hope the issue gets resolved > soon. > > I am all for customers disclosing their experiences with brands. So, please > people; don't try to shut people up when they say something negative. I think > open source communities should be open to such discussions. > > Having said that, I'm a webfactioner for some years and very happy with the > service. Sure I had issues, but I have always found some real person to seek > help on the other side. So my experience is actually the opposite of "not > transparent". Big companies, small companies, they all make mistakes. Trouble > begins when they start treating their customers like dirt. I bet we can find > enough testimonials that WF is not (yet) one of them.
I received a good email From Remi at WF which told me all I needed to know. The outage was unacceptable but hopefully lessons have been learned. > > > Furthermore their daily backup of our home folder was corrupted, which > > is probably as much as a lesson to me as a bad mark for Webfaction. > > This is a big issue. I hope they take appropriate action and fix this. A subversion checkout become unusable, but that wasn't a huge deal. Some photos are not there but overall the backup served it's purpose. > > Again, I hope you get your server up and running in no time. Thanks, the site server is working again now :) > > -- > Saygılarımla, > Atamert Ölçgen > > -+- > --+ > +++ > > www.muhuk.com > mu...@jabber.org -- You received this message because you are subscribed to the Google Groups "Django users" group. To post to this group, send email to django-us...@googlegroups.com. To unsubscribe from this group, send email to django-users+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/django-users?hl=en.
