Excuse me for being thick here - but can we still register .eu domains
during the sunrise period for companies with supporting documentation? 

On the other note, I would agree with Enrico, our clients are asking for
this service. Not providing it will probably make some look at alternate
registrars. There is already a lot of hype about the .eu domain name and
pre-registration adverts are everywhere. As you say, disappointing clients
is no way to keep their business but that assumes the domains they want are
competitive. If they are not, surely all we are doing is driving customers
into the arms of other providers?

However I accept it can be hard for you to differentiate between competitive
and uncompetitive domains. 

Could you possible explain the 'landrush' a little more? If we are not
providing pre-registration to our existing clients we will have to explain
what steps we are taking to get their domain name? Do we queue these up in
the API just before the opening? 


Best Regards,
 
Nick 
 
Managing Director
e3internet
http://www.e3internet.com  
 
 
 

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Easynet ASP -
Enrico Cherubini
Sent: Friday, September 30, 2005 10:58 AM
To: James M Woods
Cc: [email protected]
Subject: Re: [domains-gen] About .eu

Salve,
 Thu, Sep 29, 2005 at 03:24:28PM -0400, James M Woods wrote:

> will make up for margins per unit. Having said that our wholesale  
> price will be 1 euro above the registrars cost which is currently 10  
> euro per year.

sometimes the price is not the most important parameter. Someone says "hey,
what incoming do you expect from .eu domain when there are people selling
them for 2 euros", I reply that there are customers who are most interested
in services behind the domain and that would pay much more than 2 euros.
It's the market. We have customers that ask us almost every day about this.
About the consortium, I agree it's a good idea, but I prefer to stay on
solutions that I'm sure will be there in next years.

> Manageability & Scaled Risk: Adding levels of complexity regarding  
> vendors is something that Tucows likes to worry about for you, giving  
[...]
> pondering a consortium or going at it alone. Consortiums are good in  
> the short term but I question their long term viability when the  
> going gets tough.

this is what I meant

> Pre Registrations: IMO the best way to sour a registrant is to offer  
> them a preregistration, sure you can make a few bucks on the promise  
> that you will try and pump their names through but the disappointment  
> that ensues when you send them the "thanks for playing, try again"  
> message is not how you keep a customer. We're running registration  
> facilities not lotteries.

well...maybe you look at preregistrations from the backend perspective, but 
we receive mails and call phone from customers asking us for this service
and
are ready to pay just to try. For the majority of domains it is not a
lottery...maybe it will be for sex.eu, but not for all others. I hope tucows
will rethink about the fact that customers look at preregistrations more
like a service than a lottery.

-- 
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Cordiali saluti

Enrico Cherubini
Supporto tecnico Helpdesk
-----------------------------------------
Multilink S.p.a. / Gruppo Infracom S.p.a.
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