there are a few points I want to tease out here. (brian, this may or may not be relevant to you but I wanted to mention this in general)
first, we always inform about changes. one of the things we struggle with, and that we need your help with, is keeping relevant addresses fresh. so many of you provide us with contact emails that fall into one of two challenging buckets. either a REALLY generic address that does not get followed closely ([EMAIL PROTECTED], [EMAIL PROTECTED], etc.) or an individual employee's address who may or may not be with the company any more or who may or may not tell all the relevant folks about information received. we are conscious of this problem, struggle with it and need your help wherever possible. ideally we would have a good contact for support issues, technical issues and business/marketing issues. stay tuned as we keep trying to improve this and please be aware of it and help where possible. second, the kind of breakage that you refer to brian is often the result of the crappy design of the old client code. I don't know if you use client code or not but it is worth noting that the new ccs (http://ccs.tucows.com/ and note that joey got married last week so CONGRATS TO JOEY!!! and he will be back to keep providing more ccs info next week) is designed to deal with exactly these kinds of issues. to be clear, we understand that this is a pain and that it is a pain of our own doing. the best thing we can do is to try and move forward and make it as easy as possible for you in the future. for any of you who use client code (or perhaps those of you using the api or rwi and looking for an easier or more automated solution) and are thinking of offering either/both of .mobi (which I now think may be pretty big) or .eu now is the time to start poking at ccs. all of us here, zjelko, joey and everyone else, would love to help you make the transition to ccs. brian, I don't know if either of these points are relevant or helpful, but hopefully they are. Regards Elliot Noss On Oct 2, 2005, at 2:04 AM, Doctor PC - Brian O'Donnell wrote: > Hello All > > I have just noticed new functionality in the system that has screwed > up my > automation (again). > > I don't know when it changed, but now they automatically cancel all > orders > at thirty days old. > > As a result, I have several orders that have been paid for but not > completed, and it is going to take me several days of auditing to sort > it > all out. > > I have sent a request to Support, but I do not expect to receive any > response before Monday, and, hopefully, somebody here can answer the > question. > > Is there any way to tun this off in the RWI? > > And to you Tucows folks: It would be nice if you infomed us of changes > like > this, preferably with detailed instructions as to how to fix it when it > breaks everything. > > Thank you > > Brian O'Donnell > Doctor PC > www.doctorpc.ca > > _______________________________________________ > domains-gen mailing list > [email protected] > http://discuss.tucows.com/mailman/listinfo/domains-gen _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
