What I would like to hear from Tucows is that the client is the reseller's client, and they would not release a domain without clear involvement of the reseller. The registrant _should_never_ in my view be able to bypass the reseller if the reseller is in good standing.
Thanks, Doug. -- [EMAIL PROTECTED] Register4Less.com Quoting Ross Rader <[EMAIL PROTECTED]>: > dotregister wrote: >> Hello! >> >> I wanted to discuss an issue regarding ICANN regulations on domain >> transfers and how TUCOWS as compared to other registry’s deals with >> this issue. >> >> We had an incident recently where a client who owed us for hosting >> services managed to completely bypass us (the reseller) and go to >> TUCOWS compliance and get the domain unlocked and transferred away. >> We obviously will now never see the money owed to us. >> >> I mention this because I did contact TUCOWS about this and the >> compliance dept. told me that TUCOWS does not allow the reseller to >> stop any domain transfer just because the registrant owes the >> reseller monies. They said this was compliant with ICANN policies >> regarding this issue. >> >> In this past week we were trying to help a client gain >> administrative control over a domain that was registered through a >> reseller of ENOM.COM. The reseller refused to give the registrant >> access to the domain until an outstanding invoice was paid. We went >> to ENOM about this issue and they said it was "up to the reseller >> to decide how ever they wanted to do it." The reseller then told >> the registrant (our hosting client) that the cost to change the >> domain admin email address would be $200 USD! We again went to >> ENOM.COM about this and a totally different individual told us "The >> reseller can charge pretty much what they want." >> >> Now...We were told that we could not hold or disallow >> admin/transfer access to domains for unpaid invoices by TUCOWS >> compliance. (I was told explicitly that this was the "legal" ICANN >> regulation). >> >> If this is true, then how come ENOM doesn't follow that rule? Is it >> just the TUCOWS interpretation of that regulation? >> >> I am very interested to know what the truth is in this issue. I >> spoke to the reseller for ENOM and they told me they had run all >> this past their legal team (holding domains for unpaid invoices) >> and it was perfectly legal. >> >> >> I am not looking to take advantage of any registrant, I am just >> very curious as to why the policies are so different, and each >> registry claims to be right. > > The rules are quite clear. Unfortunatley, ICANN and Verisign's > compliance programs (as well as the other registries) basically give > registrars a free hand to do whatever they wish. For some reason, we > feel compelled to actually follow the rules. This means that you > shouldn't expect to get fair treatment in the marketplace (i.e. decent > registration rates in the landrush, fair dealing when your customers > want to transfer in or out, and so on..) > > FWIW, the rule is: > > Instances when the requested change of Registrar may not be denied > include, but are not limited to: > > ..snip... > > General payment defaults between Registrar and business partners / > affiliates in cases where the Registered Name Holder for the domain in > question has paid for the registration. > > ...which is worth about as much as the bits it took to write this. > -- > > -rr > > > > > > > > > "Don't be too timid and squeamish about your actions. > All life is an experiment. > The more experiments you make the better." > - Ralph Waldo Emerson > > > Contact Info: > Ross Rader > Director, Research & Innovation > Tucows Inc. > c. 416.828.8783 > > Get Started? http://start.tucows.com > My Blogware: http://www.byte.org > _______________________________________________ > domains-gen mailing list > [email protected] > http://discuss.tucows.com/mailman/listinfo/domains-gen > _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
