dotregister wrote: > Thanks for all the quick replies to this. I know that the root of the TUCOWS > policy is meant in good faith (fair marketplace and all) and it may protect > the end user to have this ability to move domains when in arrears, but it > does not certainly help the reseller. We have lost a few bucks this way to > customers who found out quite easily that the alternative to paying was > running. I was also told I the past by TUCOWS that we should utilize > “collection agencies” to recover the funds owed. Well…I don’t know about you > but “collections” is bloody expensive, and not something we want to do. > > You can see how this is inherently flawed. The TUCOWS policy is meant to > protect the end-user but it does not protect the very root of your business, > the reseller. When you are owed money for services and then client finds out > that there is a "back door" they can bolt through and not have to pay, many > will likely take the opportunity. How many customers do you think have > actually paid what they owed to the resellers after transferring their domain > and services away? I would hazard to guess, none. > > When a domain registrant phones up TUCOWS to find out what their options are, > and the registrant says they have tried to deal with the reseller and got > nowhere (because they don’t want to pay what they owe), does TUCOWS then say > “OK, we will unlock your domain and you can do whatever you want. Sorry about > the trouble.” > > Don’t you think TUCOWS should contact the reseller in this case and say, > “Hey, what’s’ up with 1234.com?” “Oh…they owe you money?” “OK, we will inform > them of the issue at hand”. Then TUCOWS should contact the registrant and > tell them they should straighten out their billing issues with the reseller, > to gain control of the domain again. > > Thanks again for your comments. > > GB > > DotRegister.ca > ---------------
First off, it is not Tucows policy that we're discussing - it is ICANN policy. Tucows policy can change and is mostly rational. Second, if the name was locked, then I'm not sure why it would have been unlocked by Tucows. I can dig into this if you contact me offlist with details. The lock is the only way that a transfer can be prevented in instances like this. Tucows cannot stand in the way of a transfer as you propose while the gory billing details get sorted out - unless we violate our agreement with ICANN. -r _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
