Hi Ken

Thanks for the information. It's much appreciated.

> 2. We (okay I) will be doing a complete review of all customer-facing  
> communications - both in "situation mode" and for regular  
> communications. Our goal it to ensure that we are always  
> communicating in a clear and timely manner in your preferred channel.

It probably would be helpful if the status page wouldn't be on the same 
network as the rest of your services. When I finally could access it and 
when the much delayed automated status update mails came in I've long 
known that something's wrong. I certainly could have called you, but I 
didn't want to use more of your ressources in such a situation than 
absolutely necessary.

Arthur




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