Hi Simon, On May 08, 2006, at 3:43 AM, Simon Waters wrote:
> Services to ourselves weren't notably affected due to timing, and > the type of services we buy. > > However we got a timely email from EN. > > It could perhaps have been copied here (although of course in other > circumstances they might not have worked well), since I relayed the > essence > of it to this list. I didn't like to copy the whole message, in > case there was a specific reason it wasn't posted. First off, thanks for the great feedback and for relaying word to the list when we were in the middle of things. I think (and I'll emphasize THINK) that you are referring to the Live Reseller Update we sent out about 12 to 14 hours after the attack began. Elliot sent out a brief update via this e-mail announcement system we use to communicate with specific customers. There seem to be people who read the lists, and people who read the Live Reseller Updates, and people who read our blogs. I think there are some who read all three but I have no idea who reads what channel and how many people read "none of the above". The take away is to have a single definitive point of communication (beyond the status page) that everyone knows about and then point all secondary communication there so that the message gets to people in the channel they want but we don't have anything fall through the cracks. This is great learning and we'll add it to the plan. Cheers, Ken Schafer VP, Tucows Inc. _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
