Terry, If your other devices are working fine, then I don't think this
problem has anything to do with your ISP or Router. Some suggestions
(noting that I have no knowledge of the Netgear NAS):
- Check that the IP address for the NAS is the same on the router as it
is on the NAS web interface and tell us what this is.
- On another device (e.g. laptop) check the Internet settings and find
what address it is using for DNS and/or Gateway (i.e. your router)
- Check that you have this same setting on the NAS web interface and
report back
- Tell us the results of ping 8.8.8.8 and ping google.com from the NAS
(I'm assuming you can do this from previous posts).
When you've solved it, you will be able to buy one of Jeff Geerling's
'It Was DNS' <https://www.redshirtjeff.com/shop/p/it-was-dns-shirt>
T-Shirts (I have one!).
Good Luck. Martin
On 06/02/2026 07:17, Hugh Frater wrote:
Can you get a terminal up from the NAS drives web interface, run a ping to
both an ip address and a domain name, just to verify the DNS resolution is
working?
As we say in corporate IT, It’s always a dns problem….
Sent from my iPhone
On Fri, 6 Feb 2026 at 06:51, Terry Coles<[email protected]> wrote:
On 31/01/2026 17:54, Terry Coles wrote:
I have tried it without the 8.8.8.8 so that would not appear to be the
problem.
The ReadyNAS logs give no new information. The Router logs don't even
mention the ReadyNAS one way or the other, even though the 'My
network' page does show it.
Yesterday it occurred to me that maybe the Router is blocking access to
the Internet for these devices (someone mentioned this as possibly due
to out-of-date protocols in these devices). This is possible because
other devices in the home (TVs, set-top boxes) do have access, but
personally can't see why the Router wouldn't be backwards compatible.
The only other thing I could think of that blocks access is the built-in
firewall. Is this possible? As I understand it, a firewall wouldn't
normally block access to traffic that originates from within the local
network and would allow responses from the Internet to these devices,
whereas the normal function of the Firewall would be to block requests
from the Internet, unless a port has been opened specifically for that
traffic.
Is there any other scenario that might apply?
--
Terry Coles
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