JPM,
When I read on this list that you didn't get your original problem resolved
long ago I was just as dumbfounded as you appear to be now. I grates me hear
about customers who just grin and bear it. That stinks. So I asked Tech
Support to see if there was anything else that could be done for you. And I
guess that worked.
Now the question is, what can we do to make sure that this doesn't happen
again, to anyone else.
We'll keep working on that one.
All the Best,
Eric
---------------
Eric Dahlinger
Communications Director
Newer Technology, Inc.
[EMAIL PROTECTED]
> Message Number: 11
> Date: 27 Jan 2000 15:13:08 +0000
> From: "JPM" <[EMAIL PROTECTED]>
> Subject: Newer Kudos Part II
>
> Once again I'm dumbfounded by the quality of customer service offered
> by Newer, the maker of the now discontinued G3 upgrades for our 2400.
> After making some paranoid accusations and general grousing about my
> two upgrades that toasted themselves on the DuoList, a Newer marketing
> person took note and refered my ravings to a tech named Michael.
>
> Michael offered that my upgrade might be defective and made some
> suggestions to try to rule out any problems on my end.
>
> It is unprecedented in my experience that a company of any type should
> actually care that I'm satisfied with what I bought from them,
> expecially considering the product was discontinued.
>
> Anyone considering buying any product should be assured that Newer
> will back up their product and do whatever is necessary to make it
> right should you have problems. I won't hesitate buying from Newer in
> the future.
>
> A dumbfounded and happy camper
> JPM
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