Things must have changed dramatically since I last dealt with Tentec. I had an Omni V back in about 1990 and had a problem with a switch board. Tentec helped me to diagnose the problem and sent me a new board free of charge, I just had to pay the shipping. They were extremely helpful with advice and technical literature. All part of a small company growing into a larger company and not having the organisational capability???? Dave G0OIL
Charles Harpole <[EMAIL PROTECTED]> wrote: Hello Paul, I am sorry to say your response is the winner of the MOST LAME CUSTOMER SERVICE RESPONSE of the year, maybe the decade. This cap blow up problem is now on its THIRD occasion, with identical symptoms, happening on Florida electrical AC power and now on a different electrical power, WITH NO lightning anywhere within sight on any of the occasions. In all cases, I monitor my AC power with a good meter all the time, and have NEVER observed power spikes upward and only the usual 5 volt dip when the air con comes on. I know micro spikes and dips can occur, but to think that such would cause a disk cermaic cap to blow up ON THE METER SHUNT BOARD, borders on stupid given THREE breaker/fuse before that, etc etc. I think this unit has a design flaw that you either do not know about or want to ignore. Further, your company should be aware of the poor reputation your customer contact history has. In my case, twice I have come close to ordering an ORION, and after a brief query with your offices, have been put off by the terse, simplistic answers. TEN TEC has some great products, but the co. should ask itself, Why is it not a major power in the ham radio field? Certainly, if you ask, I can tell you. Meanwhile, I see that I am on my own and that Ten Tec products are basically sold "as is" and rapidly become orphans in the storm. Good luck, Ten Tec will need it. Charles Harpole [EMAIL PROTECTED] >From: "Paul Clinton" >To: "Charles Harpole" >Subject: Re: 425 amp query >Date: Mon, 22 Oct 2007 04:20:29 -0400 > >Dear Charles: > >Probably caused by a surge on the AC line, possibly lightning. > >73, >Paul R. Clinton >WD4EBR >Service Manager > >----- Original Message ----- >From: "Charles Harpole" >To: >Sent: Monday, October 22, 2007 8:40 AM >Subject: 425 amp query > > > > To: Oct. 22, 2007 > > Ten-Tec, Inc. > > 1185 Dolly Parton Prky. > > Sevierville, TN 37862 > > > > Hello Paul in Repair: > > > > My Ten Tec Titan 425 (first version), serial # 60A10120 was repaired in >your > > shop on Feb. 1, 2006, Invoice number 091959, order number 093150. At >that > > time you repaired the Meter Shunt board and a number of other items. >This > > was the second such failure in the life of this unit. > > > > Since receiving the unit, I have used it for about 30 hours and now have >the > > same failure again. A flat mica disk cap. on the meter shunt board is >blown > > open physically, and the 25 watt resistor in the power supply also >burned > > up. My home breaker stopped further damage. This is the third failure. > > > > I am writing for suggestions for repair because this fault appears to be > > happening often in this product. I need advice because I do not want > > further factory $330. repair bills on a unit that appears to have a >design > > fault. > > > > Please help. > > > > Charles Harpole > > K4VUD > > [EMAIL PROTECTED] _________________________________________________________________ Peek-a-boo FREE Tricks & Treats for You! http://www.reallivemoms.com?ocid=TXT_TAGHM&loc=us ---------------------------------------------------------- Archives http://www.mail-archive.com/[EMAIL PROTECTED] THE DXR is sponsored by the North Jersey DX Association. Please visit our website: http://www.njdxa.org/index.php scroll to bottom for subscribe/unsubscribe options ---------------------------------------------------------- Subscribe/unsubscribe, feedback, FAQ, problems http://njdxa.org/dx-chat To post a message, DX related items only, dx-chat@njdxa.org This is the DX-CHAT reflector sponsored by the NJDXA http://njdxa.org