Mr Benedict,
You are mistaken. It is evident in your post that Harbinger does have a
"service failure" notification policy . It is the one in place for most VANs.
If your communication link doesn't work you call tech support. You are then
notified there is a "service failure".
Any questions :-)
[EMAIL PROTECTED] wrote:
> Harbinger...hummm
>
> When I am late paying my VAN invoices, Harbinger's staff is amazingly
> efficient at notifying me and following up. When their VAN "pipe" was down
> unexpectedly on Monday they failed to notified us. When my team
> investigated and realized that the VAN service was down, I was astounded to
> learn that Harbinger does not have a "service failure" notification process.
> Harbinger's statement was, "We have 45,000 clients, you can't expect us to
> notify everyone when our service is down". Hummmm...I guess a solution
> would be to reduce the number of VAN clients to a manageable level....
>
> I would invite other VAN representatives to share via email (no calls
> please) how they would notify their clients in the event of a "service
> failure".
>
> I would hope that a public discussion of these issues would encourage
> traditional EDI and VAN companies to "get with the program" and recognize
> that there are alternatives these days. Therefore, they must compete for
> our business by demonstrating true "value-added".
>
> 0============================0
> | Kevin Benedict
> | B2B E-Commerce Manager
> | micronpc.com
> | 208-893-1738
> | [EMAIL PROTECTED]
> | "The Process is the Product"
>
> 0============================0
>
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--
Glenn Thompson
Programmer/Analyst
American Trouser, Inc.
[EMAIL PROTECTED]
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