"Glass, John K. III" wrote:
> the most that they can do. Suggesting to the van that they "reduce the
> number of VAN clients to a manageable level", essentially turning away
> additional customers, is not something any VAN would do.
If they do not provide the service their customers require that is in
fact what they would be doing effectively. Kevin was - I believe -
making a joke by suggesting Harbinger reducing the number of
customers, while of course it is customers who make the decision to
stay customer or possibly posting to EDI-L requesting service offers
for comparison.
just my E.05
Erlend Nagel
>
> > ----------
> > From: J. Glenn Thompson[SMTP:[EMAIL PROTECTED]]
> > Reply To: J. Glenn Thompson
> > Sent: Friday, June 23, 2000 12:10 PM
> > To: [EMAIL PROTECTED]
> > Subject: Re: More VAN Conspiracies
> >
> > Mr Benedict,
> >
> > You are mistaken. It is evident in your post that Harbinger does have a
> > "service failure" notification policy . It is the one in place for most
> > VANs.
> > If your communication link doesn't work you call tech support. You are
> > then
> > notified there is a "service failure".
> >
> > Any questions :-)
> >
> > [EMAIL PROTECTED] wrote:
> >
> > > Harbinger...hummm
> > >
> > > When I am late paying my VAN invoices, Harbinger's staff is amazingly
> > > efficient at notifying me and following up. When their VAN "pipe" was
> > down
> > > unexpectedly on Monday they failed to notified us. When my team
> > > investigated and realized that the VAN service was down, I was astounded
> > to
> > > learn that Harbinger does not have a "service failure" notification
> > process.
> > > Harbinger's statement was, "We have 45,000 clients, you can't expect us
> > to
> > > notify everyone when our service is down". Hummmm...I guess a solution
> > > would be to reduce the number of VAN clients to a manageable level....
> > >
> > > I would invite other VAN representatives to share via email (no calls
> > > please) how they would notify their clients in the event of a "service
> > > failure".
> > >
> > > I would hope that a public discussion of these issues would encourage
> > > traditional EDI and VAN companies to "get with the program" and
> > recognize
> > > that there are alternatives these days. Therefore, they must compete
> > for
> > > our business by demonstrating true "value-added".
> > >
> > > 0============================0
> > > | Kevin Benedict
> > > | B2B E-Commerce Manager
> > > | micronpc.com
> > > | 208-893-1738
> > > | [EMAIL PROTECTED]
> > > | "The Process is the Product"
> > >
> > > 0============================0
> > >
> > > =======================================================================
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> >
> > --
> > Glenn Thompson
> > Programmer/Analyst
> > American Trouser, Inc.
> > [EMAIL PROTECTED]
> >
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> >
>
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