Harbinger...hummm
When I am late paying my VAN invoices, Harbinger's staff is amazingly
efficient at notifying me and following up. When their VAN "pipe" was down
unexpectedly on Monday they failed to notified us. When my team
investigated and realized that the VAN service was down, I was astounded to
learn that Harbinger does not have a "service failure" notification process.
Harbinger's statement was, "We have 45,000 clients, you can't expect us to
notify everyone when our service is down". Hummmm...I guess a solution
would be to reduce the number of VAN clients to a manageable level....
I would invite other VAN representatives to share via email (no calls
please) how they would notify their clients in the event of a "service
failure".
I would hope that a public discussion of these issues would encourage
traditional EDI and VAN companies to "get with the program" and recognize
that there are alternatives these days. Therefore, they must compete for
our business by demonstrating true "value-added".
0============================0
| Kevin Benedict
| B2B E-Commerce Manager
| micronpc.com
| 208-893-1738
| [EMAIL PROTECTED]
| "The Process is the Product"
0============================0
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