Well, what I figured out in using the software (FORMER customer), the reason
the why that version of the product is slow is b/c of the 16bit system. Now
the new version(TLW 5.0) is 32 bit but the problem with the old and
unsupported database is still there. The database is a Microsoft Access 2.0
DB. It will "bleed" info after long periods of time. This is a known fact
to the support staff at Harbinger; and if you call Microsoft they will say
they don't support that product anymore. And if you have an NT system you
were putting it on, good luck. The testing done on that OS was no more than
minimal, at best. The communications just didn't work for everyone. Only
about 1/4 of all installs during the migration process went smoothly. Many
customers with the NT system had to put TLW 4.3 back onto a 95 or 98 OS b/c
QA & developers couldnt figure out why the comms didn't work. And if there
is a question about validity to my claim, then call the help desk and ask
for a tech that was there during the migration period.
>From: Brad <[EMAIL PROTECTED]>
>Reply-To: Brad <[EMAIL PROTECTED]>
>To: [EMAIL PROTECTED]
>Subject: Re: [Fwd: In response to Kayla]
>Date: Fri, 20 Oct 2000 08:51:35 -0700
>
>Just to let you know we now use the Windows TrustedLink ver 4.3.4. We
>bought
>the windows version of STX 4.2.X during our Y2K update. Before that we
>were
>using the DOS version, the windows product has always been slow, its
>database is well lets be nice and say limited. Basically not a real
>improvement on the DOS based product. But I would say that it was at least
>a
>substantial change in the basic product. But I mean really Mr. Park to
>compare this latest upgrade to a change in functionality? LOL.
>
>Mr. Park as to the point that all your doing is not offering technical
>support all I can say is I have a 1972 Electra Glide and I can still get
>factory tech support on it. Heck I can still call MS and get support on MS
>3.0 if I need it. When You pull support of a product you make it mandatory
>for any intelligent, sane I.S. person to create an emergency migration plan
>at the least. What do you think, the people here are talking about 10
>transactions sets a month? How can you suggest that it would be morally or
>ethically responsible to allow a company of several hundred if not
>thousands
>of Co-Workers to rely on programs with known errors in them with no on
>going
>effort to eliminate those errors. Please Mr. Park I find the whole attitude
>one that disgusts me. I know that we are actively seeking to replace our
>software because of it.
>
>
>-----Original Message-----
>From: Matt Park [mailto:[EMAIL PROTECTED]]
>Sent: Thursday, October 19, 2000 2:19 PM
>To: [EMAIL PROTECTED]
>Subject: Re: [Fwd: In response to Kayla]
>
>
>I can sympathize with you here Mary. I feel that I spent enough on Windows
>3.1 and Office 95 when they came out but I did have to pay an upgrade fee
>when I wanted to use software that only ran on Windows 95. I could have
>saved my money and just kept going with 3.1 but there were enhancements in
>Windows 95 that I liked and software I needed that ran on 95 so I upgraded
>(but boy did I wait a while before doing so). The same can be said for
>many
>software titles that I have purchased and have had to upgrade at a cost and
>in many cases there were maintenance pieces included in them. Did I like
>this? No. In fact what Microsoft did is even less drastic than what we
>are
>doing. I HAD to purchase the upgraded software in order to use newly
>developed software by other vendors. In our case you will simply not be
>able to receive support. I believe that the enhancements found in
>e-Version 5 provide a solid value proposition in and of themselves.
>
>Just like in other software companies, nobody is forced to migrate to
>e-Version 5. In order to continue support however there was a strategic
>decision (one in which I of course was not a party to) made by the company
>that given the changes of the new version we could no longer afford to
>support the older versions since in many cases there are some fundamental
>differences in the old Trusted Link software and e-Version 5. You are
>however credited for your previous purchase of Trusted Link. Software
>companies sunset products all the time because of business conditions. The
>decision was made to sunset the old versions of Trusted Link and as a
>salesperson I am bound by that decision. This does not mean you cannot USE
>the software anymore however. Quite the contrary, you can still use it but
>you will not be able to call technical support for issues on the old
>software. In addition as a result of many complaints we HAVE listened to
>our customer base and taken some actions such as providing customers with
>reduced maintenance for next year. In fact many of the benefits of
>e-Version 5 will contribute to a lower TCO of the software so while there
>is
>an upfront fee associated with migration to e-V5 most customers will be
>able
>to realize smaller VAN charges via our IP based VAN.
>
>I realize that little (if anything) in this email will help quell your
>disgust with the situation but unfortunately that is the way things are.
>My
>only advice is to speak with your sales rep and see what you can work out
>with them. Other than that you can continue with the product unsupported
>(and quite frankly if support has been that bad then you have nothing to
>lose on this front).
>
>Matt Park
>Account Executive
>Peregrine's E-Business Connectivity Group
>[EMAIL PROTECTED]
>Fax: (404) 467-3365
>Phone: (800) 555-2989 ext. 3365
>www.peregrine.com
>
>Legal Note: The above message reflects my personal opinion and does not
>necessarily reflect the opinion of Peregrine, Inc. or its employees.
>
>
> > -----Original Message-----
> > From: Mary Scanlan [SMTP:[EMAIL PROTECTED]]
> > Sent: Thursday, October 19, 2000 4:07 PM
> > To: [EMAIL PROTECTED]
> > Subject: [Fwd: In response to Kayla]
> >
> > SOOOO.... since there are several of us feeling rather negatively about
> > the
> > Harbinger forcing us into upgrading or losing support - ADDRESS this
> > issue.
> > December is nearing quickly and I for one am leaning towards purchasing
> > another
> > product before putting any further $$ into the Harbinger/Peregrine
> > pockets. I
> > feel my company PAID enough for the TLE product and should not have to
> > purchase
> > another product every time your company feels the need to line it's
> > pockets.
> >
> > I'm NOT posting under a phantom e-mail.
> >
> > Matt Park wrote:
> >
> > > Myself (and many other sales reps, managers etc) have been listening
>to
> > all
> > > the discussion back and forth between our users and former users and
>we
> > have
> > > been taking the appropriate actions internally to address the issues
> > brought
> > > up. One of the main reasons I (and I would presume others) have not
> > > responded to the group as a whole is that I have been a member of many
> > many
> > > lists in the past and I like to see an open discussion on both sides
> > without
> > > sales/marketing fluff. Typically when a salesperson comes on and
>tries
> > to
> > > defend or promote their product they are immediately told that this is
> > not a
> > > proper forum for that type of activity and I agree. I am in sales and
> > this
> > > is NOT a sales list. It is a discussion list and therefore it is for
> > > discussing the merits (and demerits) of various products between end
> > users.
> > > I am not here to shamelessly market my product, or tell you that my
> > product
> > > is the best thing since sliced bread and how our competition has many
>of
> > the
> > > same problems or various and sundry other problems, but rather to
> > address
> > > issues with my own customers who might not want to mention their
> > problems
> > > directly to me so that I can better service them and contact them
> > offline
> > > and off list. It is also a great way to see how our products are
>being
> > used
> > > in the marketplace and what our competition is doing in order to
>improve
> > our
> > > own product.
> > >
> > > Bottom line is that I did not feel it was proper for me to address the
> > list
> > > as a whole given my position in the company since, as I have already
> > > mentioned, this is not a sales list but a discussion list. However
>rest
> > > assured that we ARE listening and we ARE taking actions where
> > appropriate.
> > > Other than stating that I can't really comment on specific cases that
>I
> > am
> > > not involved in. I do take this list very seriously and attempt to
> > rectify
> > > any problems and escalate issues properly within our organization.
> > >
> > > On a side note I have noticed that quite a few of the negative
>comments
> > have
> > > been coming from phantom email adresses such as yahoo and hotmail.
>Who
> > > knows who these people are? I cannot respond effectively to someone
>who
> > > hides behind a secondary/hidden email address in order to bash my
> > product
> > > without specific details about their particular situation. If any of
> > you
> > > with those sorts of addresses would like to discuss particular issues
> > > offline I wouldn't mind taking the time to at least direct you to the
> > right
> > > person if I am not your rep.
> > >
> > > Finally, I am not here to get into a huge argument with anyone so my
> > > responses will likely be limited at best. I just felt it was time for
> > > someone from the Sales force to give you some sort of a response.
> > Thanks
> > > for your time.
> > >
> > > Matt Park
> > > Account Executive
> > > Peregrine's E-Business Connectivity Group
> > > [EMAIL PROTECTED]
> > > Fax: (404) 467-3365
> > > Phone: (800) 555-2989 ext. 3365
> > > www.peregrine.com
> > >
> > > Legal Note: The above message reflects my personal opinion and does
>not
> > > necessarily reflect the opinion of Peregrine, Inc. or its employees.
> > >
> > >
>=======================================================================
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> > > To subscribe,
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> > > To contact the list owner: mailto:[EMAIL PROTECTED]
> > > Archives at http://www.mail-archive.com/edi-l%40listserv.ucop.edu/ <<
> > File: Card for Mary Scanlan >>
>
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