Sympathies. Here are a couple of things I've found across most of my trading partners that you might check -
A lot of applications out there are looking at your data to make the late determination, long before reality sets in. To wit - check your DTM values inside your documents vs. the ISA creation dates. Look like you shipped one day and sent ASNs the next? Also, K-mart is essentially Sears these days. If you have a contact at Sears, I'd employ their assistance. Leah Halpin wrote: > > Did you try Martha Stewart? > > Leah > > sorry, bad morning....... > > ----- Original Message ---- > From: tamvino <[EMAIL PROTECTED] <mailto:ttrevino%40sassybaby.com>> > To: [email protected] <mailto:EDI-L%40yahoogroups.com> > Sent: Wednesday, June 25, 2008 8:34:55 AM > Subject: [EDI-L] ASN CHARGEBACK'S > > Does anyone have continuous issues with Kmart ASN chargeback's? > > The majority of those I receive are due to what they consider an 'on- > time' issue. This cannot be the case due to the fact I send them as > soon as the shipment leaves our dock and there is always a 2-3 day > transit before arriving at the DC (well before the standard 856 > delivery of 24 hrs). To add to that frustration, I rarely receive > prior notification in order dispute the charges. Upon notification > you're supposed to have 7 days or 60 days to dispute. I have two > written confrimations on the time line, not sure which is correct. > Also, if you can find the chargeback on workbench before it's been > issued it is written that you cannot dispute unless you have the > notification. Recently, I was able to confirm that they have the > correct key contact for our account, so if the notifications are > sent we should be receiving them. > > In the past I've emailed every Kmart contact I have everyday for 2 > weeks before getting some type of general blanket response. So, if > anyone has any suggestions or advice or a really good contact please > let me know! > Thanks - Tamara > > [Non-text portions of this message have been removed] > > -- --------------------------------------- Donna Hutt Stapfer Bell EDI Administrator Skechers USA [EMAIL PROTECTED] (310) 318 3100 x 4490 (310) 798 9611 (fax) ------------------------------------ ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix.Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
