Yes, Sears is at the top of my list of hideous experiences and it is, or was, Inovis that did their testing. I don't know if this is who you dealt with or who they replaced the company you refer to with but my experience was similar. I had to go through it 3 time for three different "flow paths" (interpret that to mean 'road to perdition') and each time I filled out the customer survey as the WORST testing experience EVER. I have to say the Sears owns much of that credit themselves, the testing company just frosted the cake.
On Fri, Mar 4, 2011 at 10:00 AM, Jason McMahon <[email protected]>wrote: > Several years ago I had to test documents with Sears so they arranged for > a third party to do the testing. It was one of the worst testing > organizations I had ever worked with, but to appease Sears I completed > testing with them. When we were done they said they would notify Sears and > Sears would then get back to me. > > A week or so later Sears called me to ask if I had completed testing with > this third party and I said that they were going to inform you that we were > ready to go live. The lady at Sears was so upset after talking with them > that she personally supervised another test and we went live two days later. > > Soon after that Sears fired the company and I only worked with Sears > directly after that. > > > > Sincerely, > > > > Jason McMahon > > 8079 Village Drive > > Cincinnati, OH 45242-4315 > > [email protected] > > gutausse.weebly com/articles html > > gutausse.blogspot com > > http://www.linkedin.com/pub/jason-mcmahon/11/743/51b > > > ------------------------------ > > *From:* [email protected] [mailto:[email protected]] *On Behalf Of > *Ken Etter > *Sent:* Friday, March 04, 2011 9:50 AM > *To:* Samantha Scott; edi list > *Subject:* Re: [EDI-L] 3rd party testing that wasn't hideous > > > > > > Aren't you referring to the "Pay for the abuse" industry, you know those > third > party testing companies...?? > > It is Friday... > > Ken > [email protected] > > ________________________________ > From: Samantha Scott <[email protected]> > To: edi list <[email protected]> > Sent: Thu, March 3, 2011 10:29:02 AM > Subject: [EDI-L] 3rd party testing that wasn't hideous > > > Yes, this is me saying that. You may know how much I personally revile 3rd > party testing as being a waste of money, an abuse of vendors (making us pay > for the customer's EDI program) and frequently a waste of time because they > systems are faulty, give poor results, pass things in testing they reject > in > production, reject things that are correct and are manned by people who > seem > to understand little about the business they serve or more than the most > rudimentary aspects of EDI. > > We were directed to use DirectEDI to test with Veterans Canteen service and > for a change: > I didn't have to pay for the torture (that was truly novel) > Their automated system actually worked all the way through and was correct > (unlike every single other 3rd party test company I've been subjected to) > > It still lacks that communication with the business which is the #1 failing > of all 3rd party relationships but, all in all, I didn't hate it nearly as > much as I usually do. > > Huzzah! > > [Non-text portions of this message have been removed] > > [Non-text portions of this message have been removed] > > > [Non-text portions of this message have been removed] ------------------------------------ ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix.Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: [email protected] [email protected] <*> To unsubscribe from this group, send an email to: [email protected] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
