Noted. I dont blame Elecraft, however. Elecraft is just using a "cheap" method of sending because, well, because this is what we asked for...
Let me tell you my latest UPS story... I ordered a XG2 and two KSYN Shields from Elecraft and had them sent UPS Ground. Both my wife and I work, so we were not home when UPS came to the door. I wondered where the package was, so I looked it up on the UPS website. It said it was "Delivered to a Woman". Said so right there on the website! But I never got the package! I checked with all my neighbors, they didnt get the package either! I emailed Elecraft. They got right on it and sent me my order via USPS (Thanks! Handled just as I would have handled it!). Next day, I had a Orange tag on my door asking me to URGENTLY contact UPS at an *ORLANDO* address (I live in Tampa, 100 miles away). But there was no phone number, only a street address! I looked the phone number up on the web and called. The VRU on the phone number had no option for me to ask about my package shipment error, and hung up on me! So I called it back and lied to it. I then got a human who took my number and said "some one in Tampa will contact you within the hour". Several hours later, a nice young voice did contact me to tell me that the package was delivered "to a woman" at my address. I reminded her that I had no package and that there was no woman at my address at that time. She then said "Are you sure? Have you asked everybody at that address?" I reminded her that it was a single family home, that my wife is the only female at that address and that neither she nor I had been home to get the package. She again asked me "are you sure?" So I said "Do you have a delivery signature?" She told me "No, the shipper did not require one, but from now on, we will not deliver packages to your address without a signature, no matter how small". I gave up in desperation, told her that Elecraft had already mailed me a replacement order and if they find the package, they should just send it back to Elecraft. That evening, a UPS agent came to my door. They had me sign a non delivery form, which they did not offer to give me a copy of. Then they told me that they would get back to me after their investigation of the package's wherabouts. One work week later, Im still waiting for them to get back to me. Use USPS or FedEx next time, as I will. After this and the utter destruction of a video server securely packaged in a ATA certified SKB shipping crate that I shipped UPS ground the week before for my company, and I have had a bad month dealing with UPS. -lu-W4LT- Message: 1 Date: Wed, 13 Oct 2010 07:01:52 -0500 From: "Bob Naumann" <w...@w5ov.com> Subject: Re: [Elecraft] K3 Shipped But Requires Signature!!! To: <pastor...@verizon.net>, <elecraft@mailman.qth.net> Message-ID: <013201cb6ace$6c827f90$45877e...@w5ov.com> Content-Type: text/plain; charset="us-ascii" Mark, To provide a shippers' perspective on this, just suppose that it was delivered and left at your front door without anyone signing for it. Then, some criminal comes to your home, sees it on your porch, and takes it. Your radio is gone, and UPS has proof that they were there (their GPS-based system proves where the driver was and where he scanned the barcode on your package) and who loses? In this case *YOU* would lose all of your money. Elecraft would not, and neither would UPS. UPS can prove that the package was left on your porch. This is why signature required is appropriate for high-value shipments. It ultimately protects you from loss. If you cannot be at home to receive a shipment, as others have suggested make other arrangements - either to be at home yourself (preferred) or have it delivered somewhere else. 73, Bob W5OV ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
