> I would like to see a "Parts" person in VK. My thought is to have a
> "Repository" in country and if instructed by Support, parts are sent
> to to the customer from inside the country. This would speed up
> delivery of parts after the issue is identified.
In general establishing a "parts depot" in each country (or common
trading block) would be a very expensive proposition. While doing so
for a large block like the EU might make sense doing so on a single
country basis or even a small block like ANZAC is far too capital
intensive to be justified.
73,
... Joe, W4TV
On 5/29/2012 8:17 AM, Gary Gregory wrote:
> *David,
>
> Seems like it is a common issue with dealers.
>
> Dealers in VK seem to spend an inordinate amount of time rubbishing each
> other and very little with regard to customer service.
>
> In fact, none of the 'authorised' resellers have repair facilities
> in-house. You get told to send it to the manufacturer and for this they
> charge you a premium to buy the gear.
>
> I will not deal with any of the VK resellers now, been there, done that. I
> was a dealer myself, won't do that again either.
>
> Do Ten Tec still deal direct even if they have a dealer in the area/country?
>
> I think the option to deal direct must remain without any detrimental
> effect on the customer. It should remain 'our' choice, if the reseller
> wants to be one, then that is their decision but they should be aware that
> customers have the right to deal direct.
>
> I would like to see a "Parts" person in VK. My thought is to have a
> "Repository" in country and if instructed by Support, parts are sent to to
> the customer from inside the country. This would speed up delivery of parts
> after the issue is identified. No need for a reseller which will only add
> to the cost of equipment with very little if any advantage gained.
>
> 73's
> Gary
> *
> On 29 May 2012 21:42, David Pratt<da...@g4dmp.fsnet.co.uk> wrote:
>
>> Hear, hear. Dealings and service from Waters and Stanton leave a lot to
>> be desired :-(
>>
>> 73 de David G4DMP
>>
>> In a recent message, Geoffrey Downs<geoffre...@madasafish.com> writes
>>> It's not necessarily excellent news for the UK. I for one would prefer to
>>> continue dealing with Elecraft rather than a general amateur radio
>> reseller
>>> who is unlikely to be able to provide the high standard of technical and
>>> customer service that Elecraft provide. I am worried by that word
>>> "exclusive" in the Waters and Stanton announcement. I sincerely hope that
>> it
>>> will not preclude UK customers who choose to do so from dealing direct
>> with
>>> Elecraft like we have always done.
>> --
>> + - - - - - - - - - - - - - - - - +
>> | David M Pratt, Kippax, Leeds. |
>> | Website: http://www.g4dmp.co.uk |
>> + - - - - - - - - - - - - - - - - +
>>
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>
>
>
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