I would lack patience after 30 minutes, given some of the remarks I've read here. Maybe they use a tranquilizer additive to their drinking water. 73, Guy.
On Sun, Aug 5, 2012 at 12:09 PM, Bill K9YEQ <k9...@live.com> wrote: > Not only that, both Eric and Wayne put up with a lot of stuff from us > customers and do it with grace. That is also an extremely important quality > they have. Personally, I would lack patience after a while. > > 73, > Bill > K9YEQ > > > -----Original Message----- > From: elecraft-boun...@mailman.qth.net > [mailto:elecraft-boun...@mailman.qth.net] On Behalf Of Mike > Sent: Sunday, August 05, 2012 5:34 AM > To: elecraft@mailman.qth.net > Subject: Re: [Elecraft] K3 - Reliability > > While any product on the market can have failures, what differentiates > companies is how they handle those. I seriously doubt if anything even close > to Eric's apology and offer would come from 99% of the companies we deal > with. > > 73, Mike NF4L > > On 8/4/12 8:45 PM, Eric Swartz - WA6HHQ, Elecraft wrote: >> Hi Jim, >> >> Wow, this certainly sounds like you have had bad luck. I'd like to >> personally apologize to you for the frustration you have felt. >> >> I'm at a loss about your comment about my reaction to your question at >> Dayton 2011. To be honest its been so long I don't recall the >> conversation. I do know that we are usually extremely busy at Dayton, >> especially when we are setting up and as the show is about to open. I >> can only guess that you may have misunderstood my response (or I >> misunderstood your question) and I was then interrupted by someone >> else, or had to complete an urgent task, which prevented us from >> talking further at that point. If I don't have the answer to a support >> or technical question at shows, I usually do recommend that support is >> contacted again, as they see a lot more K3s than Wayne or I ever will. >> I also frequently try to direct people to a specific support engineer >> when I can determine if they have better knowledge of a particular > problem. >> Its amazing what problems Gary, Dale, Richard, Howard and the rest of >> the crew can quickly recognize and correct. But I would never brush >> someone off purposely. I also take pains to be polite to everyone. I'm >> always available for a direct call too if someone is not getting what >> they need to solve a problem from our support team. I feel very badly >> that you were left with this impression from our conversation. >> >> Would it be OK for me to call you on Monday to discuss your problems? >> If you are currently unhappy with the state of your current K3, we >> will gladly exchange it with a new production K3 with the same options >> at our cost. >> >> Regards, >> >> Eric WA6HHQ >> --- > > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:Elecraft@mailman.qth.net > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
