In my experience, once you've determined that UPS did the packing, the argument stops. BTW, also in my experience, the 'Improper or inadequate packaging' ploy is the first one they use. Doesn't work when they're the culprit.
YMMV 73 Gil, W1RG > Date: Mon, 3 Dec 2012 15:39:25 -0800 > From: j...@voodoolab.com > To: elecraft@mailman.qth.net > Subject: Re: [Elecraft] K2 - Cost estimate for repairs > > FYI... UPS guidelines are 2" of padding on all sides of the box. As you > described the problem, they are likely to deny the claim. I don't know > if this would be treated differently since a UPS store did the > packaging. I hate seeing things damaged this way. Usually now I > interrogate how they intend to package items, which is often not well > received but hopefully saves the distress of seeing nice equipment > needlessly banged up. > > 73, > Josh W6XU > > > On 12/3/2012 2:39 PM, Dennis Moore wrote: > > I bought a used K2 and it was damaged during shipment. The UPS place > > that packed it wrapped it in plastic and set it on the bottom of a box > > with no padding around the bottom or sides so that the VFO knob was > > against the side of the box along a bottom edge. The only padding was > > on top. The VFO shaft was bent up, VFO knob was dented, AF and RF Gain > > pots were damaged and need to be replaced. I'm waiting for Elecraft to > > let me know how much the two pots and the VFO Encoder will cost. > > > > This is insured, but UPS wants to see the radio to assess the damage, > > like they would have any idea. I can give them the cost of the parts > > but how much should I ask for in cost to repair the radio? I can do > > the repairs myself but realistically how much is my time worth > > according to UPS? They'll probably want a repair estimate from a shop, > > which as we know isn't how this is done. > > > > Sending the radio back to the seller isn't an option. > > > > Any comments/feedback is appreciated. > > > > 73, Dennis NJ6G > > ______________________________________________________________ > > Elecraft mailing list > > Home: http://mailman.qth.net/mailman/listinfo/elecraft > > Help: http://mailman.qth.net/mmfaq.htm > > Post: mailto:Elecraft@mailman.qth.net > > > > This list hosted by: http://www.qsl.net > > Please help support this email list: http://www.qsl.net/donate.html > > > > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:Elecraft@mailman.qth.net > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
